Orders & purchases
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How do I place an order with LUCX?
You can easily place an order on our website by adding the desired item to your shopping cart, filling in your details and completing the payment.
Can I change my order after I have placed it?
Unfortunately we cannot make changes to an order once it has been placed. Please ensure you check your order carefully before completing it.
How can I check the status of my order?
You will receive an email with a tracking number once your order has shipped. You can use this number to track the status of your order on the courier service's website.
Can I use a gift voucher for my purchase?
Yes, you can use a gift card during checkout. Simply enter the gift voucher code in the appropriate field.
What should I do if I have a problem with my order?
If you have a problem with your order, please contact our customer service as soon as possible . We are happy to help you solve any problems.