Warranty & Repairs
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Does LUCX offer a warranty on its products?
Yes, we offer a warranty against manufacturing defects for a period of time after purchase. Consult our warranty conditions for more information.
How can I have an item repaired under warranty?
If your item is defective due to a manufacturing defect, please contact our customer service team to make a warranty claim. We will guide you through the repair process.
What is covered by the LUCX warranty?
Our warranty covers manufacturing defects such as loose seams, zipper problems and broken hardware. Wear and tear due to normal use and damage due to misuse are not covered by the warranty.
How long is the LUCX warranty period?
The warranty period may vary depending on the product. Please refer to our warranty terms for the specific warranty period of your item.
What should I do if my item becomes defective outside the warranty period?
If your item becomes defective outside the warranty period, unfortunately we can no longer do anything for you and this will fall under your deductible. If you have any further questions or comments, please contact customer service .