Customer service
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How can I contact LUCX customer service?
You can contact our customer service via email at lucx.clothing@gmail.com. We aim to respond to all questions and requests within 2 working days.
What are the customer service opening hours?
Our customer service is available from Monday to Friday, from 9:00 AM - 5:00 PM. Outside these hours you can always send an email, which we will answer as soon as possible.
Does LUCX offer support when placing orders or choosing products?
Yes, our customer service team is ready to help you place orders, choose products and answer all your questions about our products and services.
What should I do if I have a problem with my order or product?
If you have a problem with your order or product, please contact our customer service as soon as possible . We will do our best to resolve the problem quickly and to your satisfaction.
Does LUCX also offer post-purchase support, such as returns or warranties?
Yes, we offer post-purchase support including returns and warranties. Please refer to our return and warranty conditions on our website or contact our customer service for more information.