Price adjustments
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Does LUCX offer price adjustments if the price of an item changes after my purchase?
Yes, we offer price adjustments on items that are reduced in price within 7 days of your purchase. Please contact our customer service to request a price adjustment.
What are the conditions for obtaining a price adjustment?
To qualify for a price adjustment, the item you purchased must still be available in the same size and color, and the lower price must be publicly available on our website.
How can I request a price adjustment?
Please contact our customer service team within 7 days of your purchase and provide the order number and item for which you would like to request a price adjustment. We will process your request as quickly as possible.
What happens if I fall outside the 7-day period for a price adjustment?
Unfortunately, we are unable to process price adjustments outside of the 7 day period following your purchase.
Are price adjustments processed automatically if the price of an item drops after my purchase?
No, price adjustments are not processed automatically. You must contact our customer service to request a price adjustment.