Returns and exchanges
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What is LUCX's return policy?
We accept returns within 14 days of receiving your order, provided the items are unworn, undamaged and in the original packaging.
How can I return an item?
Please contact our customer service to request a return. Please ensure that you return the item in the original packaging and with the accompanying return label.
Can I exchange an item for another item or size?
Yes, you can exchange an item for another item or size, subject to availability. Please contact our customer service to request an exchange.
Are return costs reimbursed by LUCX?
Return costs will not be reimbursed by LUCX unless the item is defective or damaged upon receipt. Please contact us for more information about returns.
How long does it take to get my money back after a return?
Once we have received and processed your return, the money will be refunded to your original payment method within 5-7 business days.